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Terms & Conditions

I. Validity of our terms and conditions

All goods and services to companies and public authorities are subject to our Terms and Conditions below. Opposing or deviating General Terms and Conditions of the Purchaser shall always be excluded for business with us, unless we have agreed to their validity in writing. Our terms and conditions also apply to future transactions.

II. Offers/Order Acceptance

Our offers are subject to change and will be accepted only with our written confirmation. We can accept orders within 4 weeks after receipt. Until written acceptance or order confirmation, no obligations are created for us.

III. Scope of delivery/goods description

We are entitled to produce up to 10% more or less of the ordered/confirmed goods, if this is necessary for operational or organizational reasons. The customer is obliged to accept such excess or short delivery and to pay the agreed compensation for it. Subject to other agreements, we are entitled to make partial deliveries. Descriptions of the products are only binding if they are expressly confirmed by us in writing. The guarantee of the properties must be explicit, and it must be in writing. Design changes that we consider appropriate are reserved to us at our sole discretion. Minor and in particular standard commercial deviations in quality, color, design, equipment and processing do not affect the contractual quality of the product.

IV. Copyright

The copyright and the right of reproduction with own designs, originals and so forth remain with us subject to any express provisions to the contrary. Artwork, films, plates and cutting also remain our property even if the purchaser has billed costs for this.

V. Delivery time

Any notices on delivery and service times are not binding and are only approximate. The customer can request us in writing after excess of a non-binding delivery date to deliver within a reasonable period. The period must be at least 10 working days. After this period, the customer may set a further reasonable grace period with notice that he refuses to purchase after this period. The assertion of claims for damages presupposes their announcement ahead of this deadline. In the case of force majeure, labor disputes, governmental actions and fault-free malfunctions, the delivery period shall be extended by the duration of the disability, but for a maximum of two months.

VI. Shipping

Shipping is at the risk and expense of the customer from Hindustan Holograms. Irrespective of the question of the place of performance the risk passes no later than the shipment of the goods to the customer. If delivery is delayed due to circumstances for which the customer is responsible, the risk shall pass at the time of readiness for shipment to the customer. The goods will be sent uninsured by us, if the customer has not specifically requested insurance.

VII. Prices and Payments

All prices are quoted exclusive of VAT. We shall be entitled in the event of changes in the price structure up to delivery at our discretion to adjust our prices accordingly if more than 2 months have elapsed from contract to delivery. Our exclusive payment policy is mentioned in our invoices.

VIII. Warranty

The customer shall inspect the goods immediately on delivery and fully notify any defect. The notification of defects must be received by us in writing and without delay, no later than 8 days after delivery of the goods. Samples of the rejected goods shall be returned immediately to check the legitimacy of the complaint.

XI. Severability

In the event that one or more provisions of these terms and conditions are or become invalid, the remaining provisions shall remain unaffected. The parties are, however, obliged to replace the invalid provision by a provision that comes closest to the intention expressed in these terms and conditions.

XII. Place of performance, legal venue and applicable law

The place of performance is Hindustan Holograms, , the legal venue for all present and future claims from the business relationship with us, including for bills and cheques, is agreed to be Indore, M.P. as the seat of the territorially nearest Regional and Higher Regional Court. Indian law is applicable and jurisdiction remains Indore, M.P. only.

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